Returns & Exchanges

We want your gear to earn its place in your pack. If something isn't right, we'll make it right.

The basics

You have 30 days from delivery to return most items for a full refund of the product price. To qualify, items must be:

• Unused, uninstalled, and in new condition
• In the original packaging with all hardware, instructions, and tags included
• Accompanied by your order number

How to start a return

Email support@wolfpacktrailco.com with your order number and the reason for the return. We'll reply within one business day with a Return Authorization and the return shipping address. Please don't ship anything back without an authorization. Unauthorized returns can't be processed.

Refunds

Once your return arrives and is inspected (typically 3–5 business days after we receive it), your refund is issued to your original payment method. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.

Original shipping charges are non-refundable. Return shipping is the customer's responsibility, except when the return is due to our error (wrong item shipped, defective on arrival), in those cases we'll cover return shipping and make it right at no cost to you.

What can't come back

A few things are final sale for safety and hygiene reasons: items that have been installed, mounted, or ridden with; opened consumables such as chain lube, cleaners, sealant, and repair-kit chemicals; and gift cards. Helmets and other safety gear must be unworn with all liners, pads, and packaging intact.

Arrived damaged or wrong?

Open your boxes when they land. If anything arrives damaged, defective, or not what you ordered, email support@wolfpacktrailco.com within 5 days of delivery with your order number and a couple of photos. We'll cover the return label and ship the right gear out, no charge, no hassle.

Some orders ship in multiple boxes from different warehouses; the same return policy applies to every box regardless of where it shipped from.

Exchanges

Need a different size or fitment? The fastest route is to place a new order for the correct item and return the original for a refund. This gets the right gear on your bike without waiting for the round trip.

Items that can't be returned

For safety and regulatory reasons, the following are final sale:

• Helmets and protective gear that have been worn or had tags removed. Impact protection can't be verified once used
• Mounted or ridden tires and tubes
• Installed electrical components (lighting, ignition, power supplies)
• Opened chemicals, lubricants, and sealants
• Hydration bladders and anything that contacts food or water, once opened
• Gift cards

Items that arrive defective or damaged are always covered regardless of category. See below.

Damaged or defective items

Inspect your order when it arrives. If anything is damaged in transit or defective out of the box, email us within 7 days of delivery with photos of the item and packaging. We'll replace it or refund it at no cost to you, including shipping.

Wrong fitment?

Fitment mistakes happen. Bike parts are unforgiving about model years. Add your machine to My Garage in the shop and we'll only show you gear that fits, or email us before ordering with your year, make, and model and we'll verify. Returns for fitment errors follow the standard return policy (unused, uninstalled, original packaging).

Warranty

Many of the brands we carry back their gear with their own manufacturer warranties. We'll help you connect with the brand for warranty claims on covered products.

Questions? Email support@wolfpacktrailco.com. We're riders too, and we answer.